How do I log in to Account Manager?

To log in to your new Account Manager dashboard:

1. Visit My Account | Broadway in Norfolk ( Be sure to bookmark this page for future reference! Or, you can always select MY ACCOUNT in the menu of this website.

2. Follow the step-by-step directions on our New Sign In page NEW SIGN IN – Broadway in Norfolk

How do I renew in Account Manager?

The renewal deadline for the 2021-22 Season has passed.

How do I apply Account Credit to my subscription purchase?

Follow the step by step instructions here.

What if I want to upgrade or make changes to my subscription?

The exclusive upgrade/change period ended earlier this summer. For further questions or concerns, please email

What are the benefits of subscribing?

• New! Payment plans are available exclusively to subscribers.

• New! Our Season Ticket (Subscriber) Buyer Assurance Program is now available. Please visit our TICKET POLICIES – Broadway in Norfolk for the latest information. Subscribers can purchase confidently knowing their tickets and shows will be handled appropriately in response to changing conditions.

• Secure the best seats. Your season tickets will be automatically renewed year after year, but you can always opt out, upgrade, or make changes at your convenience.

• Flexibility to exchange your tickets into another performance of the same show, at no cost – pending availability.

• Be the first to know! Subscribers receive advanced show notice, exclusive invites, special ticketing offers, and so much more.

• Your personal Account Manager dashboard allows you to upgrade, change, and view your subscription at your convenience.

Do you offer payment plans?

Yes! Subscribers will have the option to select a payment plan during checkout.

What is the Season Ticket (Subscriber) Buyer Assurance Program?

To learn more, visit TICKET POLICIES – Broadway in Norfolk.

What if the show is canceled, rescheduled, or postponed?

To learn more, visit TICKET POLICIES – Broadway in Norfolk.

What if I’m not feeling well enough to attend?

To learn more, visit TICKET POLICIES – Broadway in Norfolk.

What are your health, safety, and/or Covid-19 policies?

We look forward to welcoming you back to Chrysler Hall! As of December 2021, Broadway in Norfolk is not requiring proof of vaccine or a negative test for entry but is encouraging masks for all patrons, both vaccinated and unvaccinated. You can learn more about SevenVenues building policies, including magnetometers, by clicking here.

I don’t think I’m getting emails from Broadway in Norfolk

Please add to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages. If you think you may not be seeing our emails, please check your Spam folder(s).

You may unsubscribe at any time, but please note that doing so means you may miss important ticketing and transactional communications.

If you think you have mistakenly unsubscribed or need further assistance, please email us at and we will assist.

I need to update my contact information on file with Broadway in Norfolk.

Please log in to your Ticketmaster Account Manager dashboard My Account | Broadway in Norfolk ( utilizing the Sign In instructions included here: NEW SIGN IN – Broadway in Norfolk. Note that you will need to first log in with the email address we have on file, before making further changes to your account. If you are unsure which email address is on file, please contact us at

Once logged in, select your name from the top righthand corner, and choose “My Profile.” Then, simply make any contact info changes necessary. Be sure to scroll down and hit save when you’re done.

How do I download my mobile tickets?

Downloading your mobile tickets to your smartphone’s wallet app allows a quick, convenient place to access your Broadway in Norfolk tickets. To access your mobile tickets, login to your My Account | Broadway in Norfolk ( dashboard from your smartphone’s mobile internet browser. This may be Google Chrome, Safari or another browser you may have previously installed.

Then, follow the steps below.

1. Select ‘Manage My Events’ from the Quick Links Menu.

2. Tap the Event to view those individual tickets.

3. Tap the seat under the “My Tickets” listing to view the ticket.

4. Tap the ‘Add to Wallet’ or ‘Save to Phone’ button.

5. Then, tap ‘Add’ to save the ticket to your smartphone’s mobile wallet.

6. After you’ve saved a ticket, swipe left on your screen to navigate to the next ticket.

7. Repeat the process until you have saved all of your mobile tickets.

To access your mobile tickets at the event, simply open your phone’s mobile wallet and tap the ticket.

Having trouble? Watch a video showing how to access your mobile tickets; call our new Season Ticket hotline (877-703-8144), or email for assistance.

When will individual tickets go on sale?

Individual tickets are onsale for JERSEY BOYS, Roald Dahl’s Charlie & the Chocolate Factory, and The Simon & Garfunkel Story. Individual tickets for Wicked go onsale Friday, May 20, 2022. The best way to stay connected is follow us on Broadway in Norfolk – Home | Facebook and sign up for our email newsletters here: Seven Venues.

I have another question.

We’d be happy to help! Please call our new Season Ticket hotline (877-703-8144), or email for assistance.